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CHOOSE YOUR CARE PLAN
So, what's in the Care Plan?
Here’s a snapshot of the key components that make our website care plan invaluable for our clients:
Website Hosting
Our hosting services provide the bedrock for your website, ensuring security, top-notch performance, seamless optimization, and user-friendliness. We offer premium hosting solutions, so you can put your hosting worries to rest.
Website Updates
Just as your phone and computer receive regular software updates, your website needs them too. Plus, outdated plugins are the primary cause of website vulnerabilities. Rest assured, we handle weekly updates, keeping your website secure and up to date.
Monitoring & Security
I employ advanced tools to vigilantly monitor your site’s traffic and activity, safeguarding it against potential breaches and hacks. We also keep a keen eye on your site’s “uptime” to ensure it runs smoothly.
Website Backups
Consistent website backups are crucial for peace of mind. Should you ever need to restore, transfer, or download your site, I offer external backups and reliable restore points for all our plan subscribers.
Website Optimization
To guarantee fast-loading, high-performing websites, we optimize files, databases, and media. Our specialized tools ensure your site remains sleek, efficient, and free of any unnecessary files.
Monthly Reporting
No need to decipher complex analytics. I provide comprehensive monthly reports that shed light on what’s happening on your site and highlight our ongoing activities.
Priority Support
As my client, you enjoy priority support. I’ll set up exclusive contact details for you to reach us whenever you need updates, additions, or have questions. I aim to respond within 24 hours on business days, but it’s often even sooner!
Personal Consultations
I’m with you every month, deeply involved in the web part of your business. This enables me to offer strategic insights, fresh marketing ideas, and best practices for boosting conversions. I can discuss these on a quarterly or annual basis, depending on your plan.
Privacy Policy
Every website needs an up-to-date privacy policy to protect your visitors’ data and activity. Thanks to our partnership with Termaggedon, I keep your site compliant with auto-updating policies that generate automatically, ensuring legal peace of mind.
We're in your corner every month!
As a client on our premium or elite monthly plan, we offer complimentary time (between 1-3 hours depending on your plan) for ongoing website updates, additions, or changes!
Additionally, all care plan clients get our reduced hourly rate!
Why not having your site properly maintained is risky?
01. Website Hacks
Without proper maintenance and protection, your website is vulnerable to inevitable hacking threats.
06. It's All On You
The responsibility for everything we cover in our plan falls squarely on your shoulders, potentially costing you both in tools, time, and unnecessary stress.
05. Website Legitimacy
Glaring issues, such as an expired SSL certificate or security warnings, deter traffic and harm your brand’s credibility.
02. Poor Performance
Unoptimized websites gradually suffer from poor performance and slow loading times, which directly impact conversions and sales.
03. No Backups
Without consistent backups, your website’s content and progress are at risk of complete loss in the event of a security breach.
04. SEO Implications
Neglecting maintenance and optimization affects your search engine ranking, as Google prioritizes sites that are regularly updated.
The great news is, we’re here for you!
You don’t have to shoulder the responsibility of maintaining your own website on your own.
We’ve crafted the perfect plan to ensure you can relax while we handle the intricate, ever-changing complexities of the digital world each month, allowing you to focus on what truly matters. Choose your plan above and let us take it from here!
FAQS
Are there cancellation fees?
No! Our website care plan is monthly or annual with a no-risk, no-questions-asked guarantee. If for any reason you need to switch your website from our hosting or maintenance plan to another provider, you have complete freedom to do so. Your plan is simply billed out for the month or year that’s paid for.
Are there any setup fees?
If I designed your website, there is no care plan set-up fee as long as it’s within a 90-day period!
If, after 90 days, you’d like to join the care plan at any level, there is a $75 set-up fee because we need to update all tools, clean up the database if it hasn’t been cleared, install our tools and backup the site among other tasks.
If we did not design your website, there is a $150 setup fee as we need to do a lot of work upfront to transition all the nuts and bolts, investigate the tools and get it ready to be properly maintained.
Do you offer just maintenance?
I do offer to maintain the website if you have hosting elsewhere as long as the hosting company or custom server meets our requirements for properly maintaining and optimizing the site. Contact me to request a consultation and pricing for this.
What if I pass on the plan?
Our maintenance and support plan is not mandatory for clients but is highly recommended because of the importance of security, optimization, updates, backups, support, etc.
If you choose to forego the maintenance care plan, that is totally an option. You will, in that case, assume complete responsibility for the website updates, security, backups, and other services laid out in this plan by reviewing the LIABILITY CLAUSE that releases us from any involvement if and when the website is breached, hacked or performed slowly because of the lack of proper optimization.
What if I require more time than the monthly support time allows?
I always try to get your updates done within 1 hour to save you some extra billing but if you have a large number of updates that will require more hours, we’ll give you an estimate prior and do that at our hourly rate which is reduced for you as a special, maintenance and care client!
What if I pass on the plan and my site gets hacked?
In this case, you have a few options:
Handling in-house:
Our preferred malware and blacklist removal specialist Sucuri is best equipped to help.
Working with us to solve:
We have a $499 site cleaning/set up fee along with a requirement to join one of the support plans.
Notes:
Depending on the type of hack/breach and how long the site has been compromised, SEO rankings and blacklisting issues may take weeks or even months to resolve and in some cases will require additional work to recover from. Also, we do not fix website hacks unless the site will subsequently be added to our plan.
What if the site gets hacked or breached while on the plan?
In the extremely unlikely event that a website is breached or hacked in any way while on our plan, we take full responsibility and will rectify the situation immediately. You will not need to do a thing.
Do you take on sites that you didn’t build?
We will take on websites we didn’t build as long as they use the tools we’re familiar and comfortable (or can learn quickly) with. Additionally, the site’s hosting must be one that meets our requirements.
Do you offer price breaks for multiple sites?
Yes! If you choose to have us host and maintain additional sites under your account, you’ll get a 30% discount (monthly or annual) for every site you add which will be active for as long as host and maintain the sites.
Does my monthly update time rollover?
The retainer of hourly updates is covered for that month but does not rollover or add up for later use.
What’s included in my monthly time?
Your monthly time (for premium or elite plans) covers any updates, additions or add-ons to your website. For example, changing hours, company information, staff or team members, adding new photos, updating services pages, etc.
While we do our best to get updates done within your allotted time, if more time is required, we can do so with our hourly retainer which for you is discounted!
Note: The allotted monthly time is for work or updates on the existing website and cannot be used for other projects or a step by step website revamp. We’re happy to do those things either via our discounted hourly rate or via a discounted and separate fixed project!
Say Hello!
Made local in Sacramento
2108 N St, Ste 9193, Sacramento, CA 95816
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